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Build Your Box

FAQ

Questions?

We’ve Got Answers

The Service: How It Works
What do I get with my delivery?

Each box comes with recipe cards and clear photo instructions to make your cooking experience a breeze. You also get all your ingredients in a refrigerated box. Please don’t forget your meats in the bottom section of the box, stored with ice packs.

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What’s offered?

We offer twelve unique recipes weekly. You can select recipes you want to cook during the week and a number of servings for each recipe. We recommend that you select a number of recipes and servings that you will be able to cook within 3-5 days following the delivery date to ensure the peak freshness of your meals.

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Recycling
How can I recycle the packaging?

We offer to pick up the packaging from your previous order at the time of your next delivery. Please let us know upon placing your next order or just leave the packaging out on your doorstep for the pickup on the day of next delivery. Alternatively, you can recycle the packaging yourself as it is 100% recyclable. Fold the cardboard flat and put it out with your paper recycling. Ingredient packaging is recyclable and can be put in your regular recycling bin. You can reuse your gel packs for other purposes as they can be re-frozen multiple times.

We continuously looking for ways to reduce environmental impact. You could help us by using our packaging pick-up service at the time of your next delivery and/or reuse the packaging for packing the leftovers, your lunches or anywhere else!

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Our Ingredients
Are your recipes healthy?

They sure are! We have our own Registered Dietitian who help us create and perfect our weekly menu. All the meals are portion controlled and nutritionally balanced. However, we do not offer a specific dietary advise as dietary needs vary on individual basis.

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Where do you source the ingredients?

Here at Cook.Eat.Repeat. we constantly establishing connections with local Alberta farmers and purveyors. We endlessly care about animal welfare and work hard to source our meat and animal products from Alberta farmers and producers who honour similar values. We source our produce locally as much as we can, which depends on seasonality and availability.

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Ordering & Delivery
How does ordering and delivery works?

When you visit our menu page, you can see our menu selections for the dates specified above the menu items. You have to place your order before 23:59:59 MST on Thursday to get you order on following Monday or Wednesday.

We make deliveries on Mondays and Wednesdays. You can choose a day for the delivery that suits you best at the time of placing your order.

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What if I’m not home at the time of the delivery?

We will leave the package on your doorstep if you are not home. Our insulated boxes will leave your food fresh for a few hours after the delivery.

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How do you deliver to apartment/condo buildings with no concierge?

There are multiple ways you could go about this, and hopefully something will work! You could leave your buzzer code in your delivery instructions when placing your order, so the delivery associate can leave the box at your apartment or condo door. Alternatively, you can get your box sent to your work or office. Just make sure your boss or manager is ok with this arrangement.

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Is there a maximum number of meals I can order?

We do not limit a number of recipes or meals you can order. However, we strongly recommend you only order amount of food you can cook within 5 days of the delivery date to ensure peak freshness and safety.

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What’s the least amount of food I can order?

Our minimum order is four meals per delivery.

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Is the delivery free of charge?

The delivery is free of charge for all orders over six meals. There is a delivery charge on order of four meals.

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Where do you deliver?

We deliver to Edmonton and Area, Alberta, Canada. Our delivery area includes Edmonton, Spruce Grove, Stony Plain, St. Albert, Fort Saskatchewan, Sherwood Park, Beaumont, Nisku, Leduc, Devon. We will be expanding to other delivery areas shortly.

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Food Storage & Cooking
Is there specific food temperature my food should be cooked to?

Although, all our recipes contain proper cooking times and guidelines, we advise you to make sure your food is cooked thoroughly to appropriate temperatures.

Follow these basic temperature guidelines:

  • Beef, veal and lamb, pieces and whole cuts : 63°C (145°F) – medium-rare 71°C (160°F) – medium 77°C (170°F) – well done
  • Ground meat and meat mixtures including burgers, sausages, meatballs, meatloaf, casseroles – 71°C (160°F)
  • Pork chops, ribs, roasts – 71°C (160°F)
  • Poultry (chicken, turkey, duck), ground poultry and egg dishes 74°C (165°F)
  • Fin fish (like halibut, salmon, trout) – 70°C (158°F)
  • Seafood (shrimp, lobster, crab), stuffing, leftovers, hot dogs – 74°C (165°F)

Source: www.inspection.gc.ca

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How does my food stay fresh?

All of our meal kits are packaged in insulated boxes and ice packs to keep the food fresh and safe until you get home. We strongly recommend you refrigerate the contents as soon as possible to ensure it continues to stay fresh and safe.

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Do you accommodate dietary restrictions or allergies?

We are currently unable to accommodate specific dietary preferences or severe allergies. By viewing the “Ingredients” section for each recipe you would be able to decide if the meal is suitable for you. We also unable to guarantee that all of our meal kits are free of allergens due to the kits being assembled in a centralized facility. However, individuals with mild allergies or specific food preferences can omit those specific ingredients when choosing and preparing meals.

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How long do the ingredients stay fresh for?

We select and source the freshest ingredients for you to cook with. Due to perishable nature of some of the ingredients in your meal kits, we suggest you follow our cooking suggestion. We strongly advise you to cook pescatarian (fish and seafood-containing meals), poultry and ground meats within 2-3 days. Omnivore (meat) and vegetarian meals should be cooked within 5 days from the delivery date. In addition, we suggest that you follow the label on each meal kit with best before date information.

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What do I need to have at home?

We do our best to develop the recipes that are easy to cook with tools commonly stocked in a residential kitchen. In order to prepare our recipes, you would need to have salt, pepper, vegetable (or cooking) and olive oils. We also suggest you have the following items and utensils handy:

  • Stovetop
  • Oven
  • Knife
  • Cutting board
  • Pots with lids
  • Skillet/frying pans
  • Baking sheet
  • Aluminum foil
  • Parchment paper
  • Measuring spoons and cups
  • Grater
  • Zester
  • Meat thermometer (optional)
  • Rolling pin (optional)
  • Meat mallet (optional)
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Eatcoins
Where can I see my Eatcoin balance?

Every time you log into your account, your Eatcoin balance will be reflected in the top right corner. You may also access your Eatcoin balance by visiting your Account >> My Eatcoins.

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Can I purchase Eatcoins and meals in a single transaction?

Unfortunately, these two purchases cannot be completed at once. You must first pay for your Eatcoins, and then purchase your meals using the Eatcoins. Please beware that adding Eatcoins to your cart will remove any of your meal selections and vice versa.

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How do I use my Eatcoins?

When you are ready to place your order, go to your Checkout page and fill out the required fields. When you get to the payment field, you will see an option to pay with your Eatcoins.

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How can I buy Eatcoins?

You can purchase Eatcoins by visiting our “Buy Eatcoins” section at the very top of our browser window. There your will see bundles we offer. Add a bundle of your choosing to your cart, pay for the order and your Eatcoin balance will be updated instantly. You then can use your Eatcoins to order meals.

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What are Eatcoins?

Eatcoins is a meal credit system we created as a way for you to save on your meal purchases. 1 Eatcoin = 1 meal. We offer multiple Eatcoin bundles for you to choose from. Every time you log in to your account and select your meals you can pay with either credit card or Eatcoins.

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