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Build Your Box

FAQ

Questions?

We’ve Got Answers

The Service: How It Works
What do I get with my delivery?

 

Each box comes with recipe cards and clear photo instructions to make your cooking experience a breeze. You also get all your ingredients in a refrigerated box. Please don’t forget your meats in the bottom section of the box, stored with ice packs.

 

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What’s offered?

 

Our menu consists of 9 recipes with up to 5 new recipes offered each week.  Choose your meals for the week in any number of servings (multiples of 2 servings). We recommend that you select a number of recipes and servings that you will be able to cook within 5 days following the delivery date to ensure the peak freshness of your meals.

 

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Our Ingredients
Are your recipes healthy?

 

They sure are! We have our own Registered Dietitian who help us create and perfect our weekly menu. All the meals are portion controlled and nutritionally balanced. However, we do not offer a specific dietary advise as dietary needs vary on individual basis.

 

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Where do you source the ingredients?

 

Here at Cook. Eat. Repeat. we constantly establishing connections with local Alberta farmers and purveyors. We endlessly care about animal welfare and work hard to source our meat and animal products from Alberta farmers and producers who honor similar values. We source our produce locally as much as we can, which depends on seasonality and availability.

 

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Ordering & Delivery
What is Save a Tree option?

 

Here at Cook. Eat. Repeat. we always consider the environment before printing and strive to reduce paper consumption in the office to bare minimum. We also ask our clients to refrain from throwing away the cardboard box, the liner and the ice bags if not needed, and just return them upon our next delivery. We recondition and reuse these items in an effort to minimize ecological footprint.

Save a Tree option is our humble attempt to promote environmental awareness to our clients. As an alternative to printed recipe cards that we include in the box, we are offering downloadable electronic versions (PDF) that our clients can access anytime from their order history, even if the recipe is off the menu.

Of course this option would be trivial if you decided to download the recipe and then still printed it at home. But if you have a tablet, a laptop or even a smartphone that you can engage in the cooking process by displaying the recipe on it, then give it a try and see if you like it! And if you do, that’s great, because you’ve just joined us in the global movement of preserving our beautiful nature and… saving a tree!

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Choosing preferred time of the day.

 

Preferred Time of the Day is an option that helps us plan our deliveries better.

We are committed to delivering the freshest ingredients possible. In addition to “last-minute” purchasing of the freshest produce, insulated box liners to preserve proper temperature, we want to make sure your order is delivered when you’re at home or the box spends the least time outside waiting for you.

This piece of information is particularly important during summer days, or if it is an office delivery.

Please note that we do our best to accommodate your time preference; however, we cannot always guarantee it due to various circumstances beyond our control, like weather/road conditions or traffic. As we all know it, they strike unexpectedly and always play against us!

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How does ordering and delivery works?

 

When you visit our menu page, you can see our menu selections for the dates specified above the menu items. You have to place your order before 23:59:59 MST on Thursday to get you order on following Monday or Wednesday.

We make deliveries on Mondays and Wednesdays. You can choose a day for the delivery that suits you best at the time of placing your order.

 

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What if I’m not home at the time of the delivery?

 

We will leave the package on your doorstep if you are not home. Our insulated boxes will leave your food fresh for a few hours after the delivery.

 

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How do you deliver to apartment/condo buildings with no concierge?

 

There are multiple ways you could go about this, and hopefully something will work! You could leave your buzzer code in your delivery instructions when placing your order, so the delivery associate can leave the box at your apartment or condo door. Alternatively, you can get your box sent to your work or office. Just make sure your boss or manager is okay with this arrangement.

 

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Is there a maximum number of meals I can order?

 

We do not limit a number of recipes or meals you can order. However, we strongly recommend you only order amount of food you can cook within 5 days of the delivery date to ensure peak freshness and safety.

 

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What is the minimum order?

 

To fulfill the minimum order you must have a total of six servings in your box. Feel free to pick any combination of recipes with any number of servings. For example you could have two servings of recipe A and four servings of recipe B, or 2 servings of recipes A, B and C. Or just six servings of one recipe that you’d like to have for a dinner party of six!

 

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Is the delivery free of charge?

 

Our delivery is free!

 

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Where do you deliver?

 

We deliver to Edmonton and Area. Our delivery area includes Edmonton, Spruce Grove, Stony Plain, St. Albert, Fort Saskatchewan, Sherwood Park, Beaumont, Nisku, Leduc, Devon. We will be expanding to other delivery areas in the future.

 

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Food Storage & Cooking
Is there specific food temperature my food should be cooked to?

 

Although, all our recipes contain proper cooking times and guidelines, we advise you to make sure your food is cooked thoroughly to appropriate temperatures.

Follow these basic temperature guidelines:

  • Beef, veal and lamb, pieces and whole cuts : 63°C (145°F) – medium-rare 71°C (160°F) – medium 77°C (170°F) – well done
  • Ground meat and meat mixtures including burgers, sausages, meatballs, meatloaf, casseroles – 71°C (160°F)
  • Pork chops, ribs, roasts – 71°C (160°F)
  • Poultry (chicken, turkey, duck), ground poultry and egg dishes 74°C (165°F)
  • Fin fish (like halibut, salmon, trout) – 70°C (158°F)
  • Seafood (shrimp, lobster, crab), stuffing, leftovers, hot dogs – 74°C (165°F)

Source: www.inspection.gc.ca

 

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How does my food stay fresh?

 

All of our meal kits are packaged in insulated boxes and ice packs to keep the food fresh and safe until you get home. We strongly recommend you refrigerate the contents as soon as possible to ensure it continues to stay fresh and safe.

 

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Do you accommodate dietary restrictions or allergies?

 

We are currently unable to accommodate specific dietary preferences or severe allergies. By viewing the “Ingredients” section for each recipe you would be able to decide if the meal is suitable for you. We also unable to guarantee that all of our meal kits are free of allergens due to the kits being assembled in a centralized facility. However, individuals with mild allergies or specific food preferences can omit those specific ingredients when choosing and preparing meals.

 

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How long do the ingredients stay fresh for?

 

We select and source the freshest ingredients for you to cook with. Due to perishable nature of some of the ingredients in your meal kits, we suggest you follow our cooking suggestion. We strongly advise you to cook pescatarian (fish and seafood-containing meals), poultry and ground meats within 2-3 days. Omnivore (meat) and vegetarian meals should be cooked within 5 days from the delivery date. In addition, we suggest that you follow the label on each meal kit with best before date information.

 

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What do I need to have at home?

 

We do our best to develop the recipes that are easy to cook with tools commonly stocked in a residential kitchen. In order to prepare our recipes, you would need to have salt, pepper, vegetable (or cooking) and olive oils. We also suggest you have the following items and utensils handy:

  • Stovetop
  • Oven
  • Knife
  • Cutting board
  • Pots with lids
  • Skillet/frying pans
  • Baking sheet
  • Aluminum foil
  • Parchment paper
  • Measuring spoons and cups
  • Grater
  • Zester
  • Meat thermometer (optional)
  • Rolling pin (optional)
  • Meat mallet (optional)

 

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Recycling
How can I recycle the packaging?

 

We offer to pick up the packaging from your previous order at the time of your next delivery. Please let us know upon placing your next order or just leave the packaging out on your doorstep for the pickup on the day of next delivery. Alternatively, you can recycle the packaging yourself as it is 100% recyclable. Fold the cardboard flat and put it out with your paper recycling. Ingredient packaging is recyclable and can be put in your regular recycling bin. You can reuse your gel packs for other purposes as they can be re-frozen multiple times.

We continuously looking for ways to reduce environmental impact. You could help us by using our packaging pick-up service at the time of your next delivery and/or reuse the packaging for packing the leftovers, your lunches or anywhere else!

 

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Eatcoins
Where can I see my Eatcoin balance?

 

Every time you log into your account, your Eatcoin balance will be reflected in the top right corner. You may also access your Eatcoin balance by visiting your Account >> My Eatcoins.

 

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Can I purchase Eatcoins and meals in a single transaction?

 

Unfortunately, these two purchases cannot be completed at once. You must first pay for your Eatcoins, and then purchase your meals using the Eatcoins. Please beware that adding Eatcoins to your cart will remove any of your meal selections and vice versa.

 

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How do I use my Eatcoins?

 

When you are ready to place your order, go to your Checkout page and fill out the required fields. When you get to the payment field, you will see an option to pay with your Eatcoins.

 

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How can I buy Eatcoins?

 

You can purchase Eatcoins by visiting our “Buy Eatcoins” section at the very top of our browser window. There your will see bundles we offer. Add a bundle of your choosing to your cart, pay for the order and your Eatcoin balance will be updated instantly. You then can use your Eatcoins to order meals.

 

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What are Eatcoins?

 

Eatcoins is a meal credit system we created as a way for you to save on your meal purchases. 1 Eatcoin = 1 meal. We offer multiple Eatcoin bundles for you to choose from. Every time you log in to your account and select your meals you can pay with either credit card or Eatcoins.

 

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My Account
How do I create a good password?

 

Through 20 years of effort, we’ve been successfully trained to use passwords that are hard for humans to remember, but easy for computers to guess.

As computers have become faster, the computer-guessers have got better, being able to test millions of passwords per second. And they guess intelligently. They don’t run through every eight-letter combination from “aaaaaaaa” to “zzzzzzzz” in order. That’s 200 billion possible passwords, most of them very unlikely. Instead, they try the most common password first: “password1” (don’t laugh; the most common password used to be “password”). Then they add the most common combinations of letters and symbols at the end: “password1996!”. Finally they try every possible combination of upper case, numbers and special signs that can substitute a letter in the word: Pa$$w0rd83!, p@SSw0rd76, P@$$word! and so on. Then they proceed with another dictionary word. Now imagine: parsing through millions of combinations per second!

If the root of your password is a dictionary word that is slightly altered with special characters and numbers like H3ll0w0rld! then your password is very easy to break. Yes, it might look complex and definitely hard for a human to remember, but the guessing computer program doesn’t care.

The latest mechanisms and password tools have been created with this security issue in mind. A lot of modern websites have already adopted these new protocols while others are still switching over. Unfortunately, there is a lot of confusion and user frustration when it comes to following the new best practices for passwords: suddenly, your super-complex password is not accepted anymore because it is considered weak.

And the problem is fundamental. We all have been taught that a complex password is a password that contains upper case and lower case letters, numbers and symbols. A lot of password systems have been built this way and these “complexity” requirements enforced everywhere.

In reality, complex passwords are passwords that don’t contain dictionary words or their variations. Just make up your own word and add some numbers at the end to make it long enough like “Niklu2068” and you’re good to go!

If you prefer dictionary words then here’s a tip for an excellent password: choose a few random words like “daysmilecook”. The trick here is to make the password long enough (at least 12 characters). As counter-intuitive as it looks, longest passwords are the hardest to break, even if it’s a combination of easy-to-remember words all in lower case and nothing else. Separate the words with spaces and you’ve drastically increased the complexity.

We highly recommend using passphrases that you will never forget! For example pick a line from your favorite song and use it in the password as if you were to type it in a sentence:

I will always love you.

Who let the dogs out?

The show must go on!

And if you want a super password, then use something like this:

100$ gift card for Max.

Now you have a password that is super easy to remember, and will take thousands of years to break it!

 

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